Maximize Productivity with Leading BPO Services by Fncee Consult
About Fncee Consult
Fncee Consult is a top-tier BPO firm based in Ghana that provides a diverse range of services, including IT solutions, enterprise business solutions, call and contact center setup and management, human resources management, corporate training, and skills development. Our extensive experience in managing and developing telecom projects has taught us the value of an efficient and mobile business communication system. This is why we are constantly innovating and upgrading our applications, utilizing cutting-edge Artificial Narrow Intelligence (ANI) tools like NLP Voice BOTS and Chat BOTS. With our expertise and advanced technologies, we help businesses achieve a connected enterprise experience and drive growth in a highly dynamic digital landscape.
Our company stays up-to-date with the latest business trends and regularly assesses employee attitudes to ensure that our content is relevant and practical. Our main goal is to meet the needs of both individuals and companies, with a strong focus on customer satisfaction. Our cost-efficient services ensure that you can allocate your resources wisely and achieve the desired results. We understand the importance of delivering exceptional customer experiences, and our team is dedicated to providing exceptional support and service. Trust us to handle your contact center needs so that you can focus on what you do best.
Our Vision
To be an agile, customer-centric and purpose-led company delivering best-in-class technology led business solutions for our stakeholders, providing relevant and innovative industry standard services.
We embrace innovation to drive continuous improvement and stay ahead in the ever-evolving digital landscape.
Collaboration & Agility
Customer-Centricity
We prioritize our customers' needs and deliver tailored solutions to ensure their success and satisfaction.
We foster collaboration and agility to leverage diverse perspectives and achieve collective goals to drive change while maintaining flexibility and focus.
Our principles
Innovation & Creativity
Meet the best team ever
Fredrick Baafour Badu-Kusi
Delali Gbedze
Management Head
A seasoned leader, with more than 15 years in call center operations and information technology management across industrial verticals, provides exceptional customer service as well as vendors and partners management.
Skilled in creating and executing targeted business strategies that maximize performance, foster customer growth, improve SQM, Service Delivery Management, minimize operational expenses, ensure Client Satisfaction, and drive revenue. Unique combination of seasoned leadership and technical know-how in project and process delivery.
She possesses remarkable skills in project/process management, which allows her to effectively plan, execute, and monitor complex projects and processes. Her ability to break down tasks, allocate resources, and set realistic timelines ensures that projects are completed on time and within budget. Her extensive experience in overseeing operations in diverse industries has equipped her with a broad understanding of industry-specific challenges and best practices.
She has a BA in Psychology and MBA in General Management and LLB Degree.
Contact Fncee Consult
Please feel free to reach out to us for any of your business requirements. We are more than happy to provide you with our assistance and support. Whether you need help with outsourcing, IT solutions, or any other aspect of your business, we are here to help. Our team is experienced and knowledgeable, and we are dedicated to helping you achieve your goals. We understand the unique challenges that businesses face, and we are committed to finding the best solutions for you. Contact us today, and let us work together to ensure the success and growth of your business.
