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Overview of CCSP Designation
The designation of Certified Customer Service Professional is bestowed upon those individuals that have actively participated in the field of Customer Service for a period of two years or greater, maintained themselves in accordance with high ethical business standards and have successfully completed a rigorous examination in the discipline of Customer Service. Individuals who have earned the CCSP designation are committed to excellence in service for every customer—internal and external—with every interaction. Earning the CCSP designation elevates the individual’s overall standing in the discipline of Customer Service.
Providing excellent customer service is essential for the long-term development and sustainability of every business. The Customer Service Performance Professional Certification course offers a unique approach to managing the customer interaction.
The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Through case-studies, insightful examples and best case practices, you will understand how to implement, sustain and evaluate a Customer Service Performance framework
In a sense, project management is a service industry, and the people that project managers serve are the clients. The client is the reason for a project, the spark that sets it off and then later glows with satisfaction when the project is complete.
Therefore, client management is one more hat any successful manager must wear. Because even if you complete a project on time and under budget, but your client isn’t satisfied, then you’ve not delivered a successful project. Now that we’ve touched on how important client management is, let’s dig deeper and define the term.
As in any process, there are standard principles that create boundaries and set realistic expectations
A CRM Key Performance Indicator (KPI) is a standard measurement used to evaluate the process of delivering satisfaction to all of the customer needs from your organization. KPIs can be set up across key activities that are critical to the satisfaction of the customer. When performance falls below a required level, management can begin the process of analyzing the cause and taking corrective action. Since the customer decides who to do business with, these KPIs become imperative to retaining the customer.
Customer Satisfaction – The Most Important KPI
Customer satisfaction is the ultimate measurement of the success of your business. Without the customer there are no revenues and no reason for your business. Your purpose is to provide a product or service that the customer values beyond that of your competitors
It is a methodology that relies on a collaborative team effort to improve performance by systematically removing waste and reducing variations. It combines lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste (muda) DOWNTIME
- Non Utilization of employees Potentials
- Extra processing
Professionals who have been trained on the Lean Six Sigma improvement methodology, and who lead or support improvement initiatives within the organization. They work on a data-driven approach to eliminate defects and improve processes in the organization. The Lean Six Sigma Green Belt Certificate Program focuses on creating a mindset and culture shift that eliminates wastage of time and resources, and replaces the methods used in traditional contexts with a set of tools that produce near-perfect results.
These certified professionals work to support, or under the supervision of a Six Sigma Black Belt. The Six Sigma Green Belt certification will give you the credibility to bring about changes that will help your organization realize its vision and help you realize your potential. As a Six Sigma professional, you will
- Work on continual quality improvement by analyzing and solving quality problems, and strive to create a high performance organization.
- Companies have a high demand for those with a Six Sigma certification training. This training is highly valued and is looked upon as a value addition to the organization. The professional first starts working under a Six Sigma Black Belt who is skilled to make major changes in the processes of the organization.
- course delivered by certified instructors
- End-to-end exam prep support and assistance
- Comprehensive courseware
- Improve quality by analyzing and solving quality issues