Business Management

  • Business Analysis
  • Business Case Writing
  • Agile Business Analysis Training
  • Prince2® Foundation Certification Training
  • SLA Management
  • Business Process Management (BPM)

Marketing

  • Management Principles And Practice
  • Marketing In Practice
  • Marketing Environment
  • Marketing Fundamentals
  • Strategic Marketing In Practice
  • Strategic Marketing Decision
  • Managing Marketing Performance
  • Marketing Analysis & Evaluation
  • Marketing Communication
  • Marketing Research And Information
  • Public Relation

Risk Management And Internal Controls

Proper risk management and internal control help organizations understand the risks they are exposed to, put controls in place to counter threats, and effectively

Project Management

•Ms Project •Microsoft Enterprise Project Management (MSEPM) •Project Management (PMP) •Change Management •Digital Project Management

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Digital Marketing Courses

•E-Mail Marketing Training •Mobile Marketing •Social Media Training •Search Engine Optimization (SEO) & Search Engine Marketing (SEM)

CUSTOMER SERVICE​

  • Customer Service Training
  • Client Call Management & KPI’s
  • Client Handling Skills
  • Customer Experience Management & Analysis
  • Handling Difficult Customers
  • Customer Communication

CONTACT CENTER CERTIFICATION ​

  • Management Certification
  • Quality Assurance Certification
  • Workforce Management Training
  • Coaching for Performance
  • Supervisor/Team Leader Training
  • Agent Training

SOFT SKILLS|LEADERSHIP & BEHAVIORAL ​

  • Emotional Intelligence
  • Interview Skills
  • Art Of Communicating Effectively
  • Business / Workplace Etiquette
  • Developing Personal Accountability
  • Presentation Skills
  • Conflict Management
  • Time & Task Management
  • Situational Leadership
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