The Importance of Continuing Professional Development (CPD)

What makes a professional is not merely an academic excellence; but in the possession of the relevant virtues related to the professional’s area of expertise.

Your traditional academic background or qualification is important to secure you a place in the job market, but your relevance and sustainability in this dynamic and cosmopolitan world, requires a personal mindset to develop your skills and embrace the changes that presents itself on a day to day basis.

It is said that when preparation meets opportunity, success is inevitable, as a professional in any field of business, it is very important to have a (CDP) plan or else you’ll be lagging behind your colleagues. “For he who fails to plan plans to fail.”

The same can be said of professionals with many years’ experience and wants to continue to be competent in their profession as an individual and to their company at large.

CDP is an ongoing process and continues throughout ones career. The pace of change is probably faster than it’s ever been –therefore, never stop learning because life never stop teaching.

The world’s industries are forever evolving and creating exciting opportunities.

CPD approach will enable you as an individual to regularly pay attention to the important areas of development and take appropriate action to reduce any shortfalls in knowledge and remain competitive, and as well serve as a differentiator with people having similar traditional qualifications as you have.

A personal empowerment of learning brings with it an increase in confidence and resulting abilities.

The most important thing about CPD is that it can be done at your own pace and environment, taking advantage of the fact growing internet based E-learning, webinars, conferences, seminars and the likes.

Using myself as an example, as a fresh graduate with a marketing background, I joined the Contact Center industry as an agent responding to customers QRC’s, having a CPD mindset, I had the plan to develop myself with every giving opportunity in the areas of

  • Data Manipulation and Analysis,
  • Assurance-customer management,
  • Prince2, Agile and Scrum Methodologies
  • Microsoft Enterprise Project Management (MSEPM)
  • Business Management Systems (BMS)
  • Business Process management (BPM)
  • ITIL V3 Foundation among others.

Through CPD I have gotten myself certified as

  • Certified Business Management Systems Team Member
  • Certified Six Sigma belt holder
  • Cloud Certification L1 Just to mention few.

Within a space of 9 years in my professional life, I have been opened to diverse opportunities and growth from being a call center agent through to the supervisory level, was promoted as a Backend Team Lead to resolve technical issues, moved on in my career as BPM support manager and now as the Contact Center operations manager.

Embracing a CPD will ensure that your capabilities are kept in pace with the current standards of others in the same field and as well maintain and enhance the knowledge and skills you need to deliver a professional service to your customers, clients and the benefit you company at large.

CPD will enable you as an individual to regularly pay attention to the important areas of development and take appropriate action to reduce any shortfalls in knowledge and remain competitive.

A personal empowerment of learning brings with it an increase in confidence and resulting abilities.

Self-awareness is a great tool to combating resistance. When you feel resistance to taking action, stop in your tracks and Try to understand the ‘why’ behind it.

Always let your talents do the talking. Never your tantrums

Thank you

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