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Certified Customer Service Professional
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Certified Customer Service Professional
Overview of CCSP Designation
The designation of Certified Customer Service Professional is bestowed upon those individuals that have actively participated in the field of Customer Service for a period of two years or greater, maintained themselves in accordance with high ethical business standards and have successfully completed a rigorous examination in the discipline of Customer Service. Individuals who have earned the CCSP designation are committed to excellence in service for every customer—internal and external—with every interaction. Earning the CCSP designation elevates the individual’s overall standing in the discipline of Customer Service.
Providing excellent customer service is essential for the long-term development and sustainability of every business. The Customer Service Performance Professional Certification course offers a unique approach to managing the customer interaction.
The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Through case-studies, insightful examples and best case practices, you will understand how to implement, sustain and evaluate a Customer Service Performance framework
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CERTIFIED CUSTOMER SERVICE PROFESSIONAL (CCSP®)
Is it Worth Your Time?
Your time is precious as are your personal or professional discretionary dollars. Taking the time to even consider obtaining (another) certification can be mind-boggling. Let us help you wade through some of the questions that arise as you debate the worth of gaining a certification as a Certified Customer Service Professional.
The primary reason for obtaining the designation as a CCSP® is because you, as a customer service provider, represent a bona fide profession just as those individuals do who receive certifications in fields such as nursing or in the insurance industry. It is time that the single largest group of service providers—those in direct customer service across all fields—are recognized as the professionals they are.
Customer service professionals possess varying levels of education typically commensurate to the needs of their current role; based on time and money available to pursue higher education plus one’s preference regarding personal career goals. While formal education is often desirable, it is not necessarily the primary determinant regarding your worthiness and ability to expand to a highly acknowledged level of professionalism in the customer service arena. In reality, the pursuit of the CCSP designation, represents your commitment to expanding your formal education and professional capabilities in the field of customer service.
Getting certified as a CCSP will reflect to your current organization as well as any future employer that you have the initiative to pursue such a standard of excellence, that you are willing to be measured by those standards in your daily behavior, that you are wiling and able to serve as a mentor and role model for your colleagues on customer service excellence and that you consider yourself a true customer service professional providing excellence to both your internal and external customers. A CCSP may well help you get your next job with the appropriate recognition and associated benefits you desire.
Pursuing a CCSP designation also proves to you that you can and have pursued a higher level in formal education, that you are capable and that this may just be the beginning of expanding your education into the future.
You also show your colleagues, family and friends that each of us can continue to improve, which, in turn, can encourage them to do the same despite very busy and complicated lives.
And think how much more efficient you will be at work and at home as you interact with people with your newfound or newly-reminded customer service knowledge and skills.
Registration
Register for CCSP® Training & Examination
Please complete this form and upon submission, we will get back to you as soon as possible to complete your registration process. Contact us @ admin@fnceeconsult.com for additional information
Date: August 21-22, 2020
Current Rate: GH¢ 300
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Client Management & KPI’s
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Client Management & KPI’s
Overview
In a sense, project management is a service industry, and the people that project managers serve are the clients. The client is the reason for a project, the spark that sets it off and then later glows with satisfaction when the project is complete.
Therefore, client management is one more hat any successful manager must wear. Because even if you complete a project on time and under budget, but your client isn’t satisfied, then you’ve not delivered a successful project. Now that we’ve touched on how important client management is, let’s dig deeper and define the term.
As in any process, there are standard principles that create boundaries and set realistic expectations
A CRM Key Performance Indicator (KPI) is a standard measurement used to evaluate the process of delivering satisfaction to all of the customer needs from your organization. KPIs can be set up across key activities that are critical to the satisfaction of the customer. When performance falls below a required level, management can begin the process of analyzing the cause and taking corrective action. Since the customer decides who to do business with, these KPIs become imperative to retaining the customer.
Customer Satisfaction – The Most Important KPI
Customer satisfaction is the ultimate measurement of the success of your business. Without the customer there are no revenues and no reason for your business. Your purpose is to provide a product or service that the customer values beyond that of your competitors
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Client Management & KPI’s
Client management is a method of managing the relationship between a company and its customer base, regardless of the industry. Client management takes responsibility for all aspects of the working relationship between clients and the company to ensure the highest quality in terms of deliverables and client satisfaction.
Client management can be broken down into four parts:
- Knowing the client’s needs and what they’re asking for
- Delivering on those needs and responding to their queries
- Figuring out what the client needs before they know it
- Having targeted communications that respond to client needs
Registration
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Client Management & KPI’s
Please complete this form and upon submission, we will get back to you as soon as possible to complete your registration process. Contact us @ admin@fnceeconsult.com for additional information
Date: August 26th 2020
Current Rate: GH¢ 200
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Lean Six Sigma Foundation
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Lean Six Sigma Foundation
It is a methodology that relies on a collaborative team effort to improve performance by systematically removing waste and reducing variations. It combines lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste (muda) DOWNTIME
- Defects
- Over-Processing
- Waiting
- Non Utilization of employees Potentials
- Transporting
- Inventory
- Motion
- Extra processing
Professionals who have been trained on the Lean Six Sigma improvement methodology, and who lead or support improvement initiatives within the organization. They work on a data-driven approach to eliminate defects and improve processes in the organization. The Lean Six Sigma Green Belt Certificate Program focuses on creating a mindset and culture shift that eliminates wastage of time and resources, and replaces the methods used in traditional contexts with a set of tools that produce near-perfect results.
These certified professionals work to support, or under the supervision of a Six Sigma Black Belt. The Six Sigma Green Belt certification will give you the credibility to bring about changes that will help your organization realize its vision and help you realize your potential. As a Six Sigma professional, you will
- Work on continual quality improvement by analyzing and solving quality problems, and strive to create a high performance organization.
- Companies have a high demand for those with a Six Sigma certification training. This training is highly valued and is looked upon as a value addition to the organization. The professional first starts working under a Six Sigma Black Belt who is skilled to make major changes in the processes of the organization.
- course delivered by certified instructors
- End-to-end exam prep support and assistance
- Comprehensive courseware
- Improve quality by analyzing and solving quality issues
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Lean Six Sigma Foundation Certificate
- Learn the principles and philosophy behind the Lean Six Sigma method
- Learn to apply statistical methods to improve business processes
- Design and implement Six Sigma projects
- Learn the DMAIC process
- Work on root cause analysis and basic statistical analyses on process measurements
- Learn to identify and control wasteful processes
- Learn to evaluate daily activities, to reduce cycle times, and improve quality
- Evaluate problems, statistically and quantitatively
- Increase profitability using Lean Six Sigma methodology
- Prepare for Lean Six Sigma Belt certification exam
Registration
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Lean Six Sigma Foundation Certificate
Please complete this form and upon submission, we will get back to you as soon as possible to complete your registration process. Contact us @ admin@fnceeconsult.com for additional information
Date: August 28-29, 2020
Current Rate: GH¢ 300
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