Fncee Consult’s outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.
Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.
To become the best outsourced outbound call center service provider, Fncee Consult finds the most talented customer service representatives and marketing professionals.
We thoroughly train them and set them to work for our clients’ businesses using our comprehensive tools.
Fncee Consult’s best practices and systems for outbound call center services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings.
Some of our outbound call center services available 24/7 include
Customer Satisfaction Survey
To help you better manage your business, you need to have a clear understanding of your company’s health.
We can help you measure how your products and services meet, exceed or fall short of your customers’ customer expectations through metrics such as CSat, NPS, and CES
Lead Qualification
Fncee Consult can get the most value from your inquiries with our quick response time.
Your campaign ROI will be easier to measure because every lead is automatically and thoroughly followed up on
Customer Retention
Fncee Consult understands the importance of keeping a permanent dialogue with your customer, to better understand their needs and provide them with it.
We can help you strengthen your relationship with your customers and identify customer migration tendency.
Market Research / Business Intelligence
Understanding your customers, markets, and competitors is vital for the success of your business.
Fncee Consult can wade through all the data for you to find relevant and actionable information, with deliverable customized for your business needs.
Performance Reviews and Quality Assurance
As an extension of your company, Fncee Consult sees to it that the outsourced team recruited, hired, trained and managed for your business maintains a quality of work that meets your business .expectations and needs.
We manage your contact center team just as you would manage them.