Call Management System (CMS)

Fncee Consult’s Call Management System (CMS) IT solutions enables contact center companies to efficiently manage inbound and outbound calls and to monitor and analyze every activity and information for the improvement of business processes.

Specifically designed for contact center businesses with high call volume and complex call center operations.

Fncee Consult’s CMS IT solutions helps businesses identify operational contact center issues and immediately resolve them.

our expertise

CMS IT Solutions

• Fncee Consult can provide companies in the call center industry with a CMS IT solution that includes intelligent call routing for incoming, outgoing, and blended communications.
  This will ensure that calls are quickly and effectively handled based on a company’s unique business rules. Contact center companies can be given real-time access to processes within their business and reporting and analysis tools that will allow them to monitor programs and identify areas that need improvement to meet performance goals.
  We can help you choose the strategies that best fit your company’s needs when it comes to managing your contact center processes.
  Our CMS IT Solutions include the following:
  • Partnership with premise and cloud-based third party providers.
  • Customized CMS solutions based on client’s needs and budget.

Flexibility in the following areas:

• Computer Telephony Integration (CTI)
• Customer Relationship Management (CRM)
• Interactive Voice Response (IVR)
• Automated Call Distribution (ACD)
• Workforce Management / Real-time Monitoring (WFM/RTM)
• Reporting Tools